- What products does SHAHNKO LTD sell?
SHAHNKO LTD offers a wide range of jewelry and fashion accessories, including rings, necklaces, bracelets, earrings, pendants, and jewelry sets.
Our products span both classic and modern styles, making them suitable for everyday wear, gifting, and special occasions such as birthdays and anniversaries.
- Where do we ship to?
Currently, we primarily offer shipping services to addresses within the UK.
Specific shipping coverage and available delivery methods are subject to the information displayed at checkout.
- How soon will my order be shipped?
Orders are typically processed and handed over to the carrier within 1–2 business days of payment confirmation.
Once shipped, the actual delivery time depends on the shipping method selected and the carrier’s transit times.
- Which carriers do you use?
We may use different carriers depending on the delivery address and shipping method, including:
Royal Mail
Evri
Standard delivery is estimated to take 2–5 business days, while expedited delivery is estimated to take 1–3 business days.
These are estimated times and do not include weekends or UK public holidays.
- Can I track my order?
If tracking is available for your order, we will provide the relevant tracking information once the order has been shipped.
You can use the tracking information provided by the carrier to check the status of your package.
If you have not received your order beyond the estimated delivery time, please contact us, and we will assist you in checking the status.
- Is payment secure?
Yes.
All online transactions are processed through secure, third-party payment gateways that comply with PCI-DSS (Payment Card Industry Data Security Standard).
We do not store full credit card numbers or CVV security codes on our own servers.
- Can I return items?
Where applicable, you may request a return in accordance with our Refund and Return Policy.
For eligible items, we accept return requests within 30 days of receipt.
Furthermore, this policy does not limit the statutory rights regarding order cancellation, returns, and other consumer rights to which UK consumers are entitled by law.
- What if the item I receive has a quality issue?
If the item you receive has quality issues, manufacturing defects, shipping damage, or differs significantly from the order description, please contact us as soon as possible. Once confirmed, we will provide a refund, replacement, repair, or other appropriate solution based on the specific circumstances.
- How long does a refund take?
Once a return request is confirmed to meet the refund criteria, we will typically process the refund using the original payment method.
The actual time it takes for the funds to reach you depends on the processing times of your bank, credit card company, or third-party payment service provider.
- How can I contact customer service?
If you have any questions regarding orders, products, shipping, or after-sales service, you can contact us via:
Email:
info@shahnko.shop
Phone:
+44 7702 767556
Address:
115 Fencepiece Road, Ilford, England, IG6 2LD
- How do we protect your personal information?
We value customer privacy.
We only collect information necessary to process orders, ship products, and provide customer service, and we share data with service providers (such as logistics and payment processors) only when necessary.
We never sell your personal information.
For more information, please refer to our Privacy Policy.
- Can I cancel my order?
If you wish to cancel your order, please contact us via email or phone as soon as possible.
If the order has not yet been processed or shipped, we will make reasonable efforts to assist with the cancellation.
If the order has already been shipped, it may need to be handled in accordance with our return policy.
Your statutory rights regarding order cancellation and other consumer rights remain unaffected by these terms.
- Is the jewelry suitable for gifting?
Our product range includes a variety of jewelry suitable for gifting, such as necklaces, rings, earrings, bracelets, pendants, and jewelry sets.
You can choose a style that suits your personal taste, the occasion, and the recipient’s preferences.