SHAHNKO LTD is committed to providing a satisfying shopping experience. If the item you receive has quality issues, is damaged, or does not match the order description, please contact us promptly. We will handle the matter in accordance with this Refund and Return Policy and applicable UK consumer laws.
- 30-Day Return Period
For items eligible for return, you may contact us to request a return or refund within 30 days of receiving the item.
If you wish to return an item, please contact us via the methods below and provide the following information:
Order number;
Name of the purchased item;
Reason for return;
Photos of the item and packaging, if necessary.
Once we receive your request, we will explain the subsequent return process.
- Quality Issues
If the item you receive has quality issues, manufacturing defects, damage caused during transit, or significantly differs from the order description, please contact us as soon as the issue is discovered.
Upon confirming the issue, we may offer the following depending on the circumstances:
A refund;
A replacement item;
Repair or another appropriate solution.
If the item indeed has quality issues, we will assume liability in accordance with applicable laws.
- Standard Returns
For items purchased online, UK consumers may—where applicable—have a statutory right to cancel the order, even if the item itself has no quality issues.
If you wish to exercise this right of cancellation, please contact us within the applicable statutory period following receipt of the item. Generally, the item must be kept in a reasonably original condition and returned according to our return instructions.
Certain items may be subject to statutory exceptions regarding the right of cancellation, such as items made to customer specifications or clearly personalized items. Whether an exception applies will be determined based on the nature of the item and applicable laws.
- Return Conditions
To ensure the return is processed smoothly, the returned item should, as far as possible, be:
Free from misuse;
Free from unnecessary damage;
Accompanied by complete packaging and accessories;
Returned with all related accessories included.
However, this policy does not limit the rights consumers are entitled to by law regarding items with quality issues.
- Refund Processing
Once we confirm eligibility for a refund, we will generally process the refund using the original payment method.
The time it takes for the refund to appear in your account may depend on the processing times of your bank, credit card company, or third-party payment service provider. If the ordered goods have quality issues or incur return costs that we are legally required to cover, we will handle the associated costs in accordance with applicable law.
- Return Shipping Costs
If the goods have quality issues, are damaged, or do not match the order description, we will cover the applicable return costs based on the specific circumstances.
For return requests made due to personal reasons, return costs will be determined in accordance with applicable law and the specific details of the order.
- Damaged Goods
If you discover upon receipt that the goods or packaging are visibly damaged, please contact us as soon as possible.
To assist us in investigating the issue, please provide:
Order number;
Photos of the goods;
Photos of the outer packaging;
A detailed description of the damage.
We will work with you to resolve the matter based on the specific circumstances.
- Situations Not Eligible for Return
If issues arise due to improper use, intentional damage, or damage exceeding the scope of reasonable use, we may be unable to offer a refund or replacement based on quality issues.
Nothing in this policy affects the statutory rights to which consumers are entitled by law.
- Statutory Consumer Rights
This policy does not limit, exclude, or replace any rights to which UK consumers are entitled by law.
If goods have quality issues, do not match the description, are unfit for their usual purpose, or do not meet applicable legal requirements, consumers may be entitled to repair, replacement, refund, or other remedies under the law.
In the event of any conflict between this policy and mandatory consumer rights under applicable law, the applicable law shall prevail.
- How to Contact Us
If you need to request a return or refund, or report a quality issue, please contact us at:
SHAHNKO LTD
Address:
115 Fencepiece Road, Ilford, England, IG6 2LD
Email:
info@shahnko.shop
Phone:
+44 7702 767556
Please provide your order number when contacting us so that we can process your request more quickly.