SHAHNKO LTD (hereinafter referred to as “we” or “the Company”) respects your privacy and is committed to protecting the personal information you provide when using our website and purchasing our jewelry and fashion accessories.
This Privacy Policy explains how we collect, use, store, protect, and process your personal information.
- Information Collection
When you place an order on our website, contact us, or use related services, we may collect necessary personal information, including:
Name
Shipping address
Email address
Phone number
Order and transaction-related information
Other information required to fulfill orders, arrange delivery, and provide customer service
We collect this information primarily to process and fulfill your orders, arrange product delivery, provide customer service, and handle related after-sales requests.
- Payment Security (PCI-DSS Compliance)
Your payment security is of utmost importance to us.
All online transactions are processed through secure, PCI-DSS (Payment Card Industry Data Security Standard) compliant third-party payment gateways.
We do not store full credit card numbers or CVV security codes on our own servers.
Your payment card information is processed and protected by the respective third-party payment service providers in accordance with applicable payment security standards. We do not directly retain full payment card credentials.
- Use of Personal Information
We may use the collected information to:
Process and confirm your orders;
Arrange product delivery;
Send you notifications regarding orders and delivery;
Respond to your inquiries and customer service requests;
Handle refunds, returns, and after-sales services;
Improve our website, products, and shopping experience;
Fulfill obligations required by applicable laws and regulations.
We will not use your personal information for purposes unrelated to the original collection purpose, unless permitted or required by law.
- Third-Party Sharing
To fulfill orders and provide you with relevant services, we may share relevant personal information with trusted service providers only to the extent necessary, such as:
Logistics and delivery service providers;
Third-party payment service providers;
Website and technical service providers;
Other service providers offering necessary operational services.
We provide relevant third parties only with the information necessary for them to perform their services.
We never sell, rent, or otherwise trade your personal information.
5. Data Retention
We retain your personal information only for as long as necessary to fulfill the purposes described in this Privacy Policy, including the time required to complete orders, provide customer service, process returns, exchanges, and refunds, resolve disputes, and comply with applicable legal, tax, accounting, or regulatory obligations.
When your personal information is no longer required for these purposes, we will take reasonable measures to delete, anonymize, or securely dispose of the information in accordance with applicable laws.
- Data Security
We implement reasonable technical and organizational measures to protect your personal information against unauthorized access, use, modification, disclosure, or loss.
While we take reasonable steps to protect your information, the internet and electronic data transmission cannot be guaranteed to be absolutely secure. Therefore, we cannot guarantee the absolute security of information transmitted over the internet.
- Cookies and Similar Technologies
Our website may use cookies and similar technologies to ensure the website functions correctly, remember your preferences, analyze website usage, and improve your shopping experience.
You can manage or restrict cookies through your browser settings. However, disabling certain cookies may affect the proper functioning of some website features.
- Your Data Rights
Depending on the laws applicable to you and the privacy regulations in your region, you may have rights such as the right to access, correct, delete, or restrict the processing of your personal information.
If you wish to know what personal information we hold about you, or if you wish to request access to, correction of, or deletion of such data, please contact us using the methods below.
We will process your request to the extent required by applicable law and may ask you to provide reasonable information to verify your identity before processing the request.
- Third-Party Websites
Our website may contain links to third-party websites or services. Third-party websites have their own privacy policies and data processing rules.
We are not responsible for the privacy practices or content of third-party websites. We recommend that you review the relevant privacy policies before using third-party websites or services.
- Updates to the Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in laws and regulations, website services, or business operations.
The updated Privacy Policy will be posted on this page, with the date of the latest update indicated at the top. We recommend that you check this page periodically to stay informed about how we protect your personal information.