Thank you for choosing SHAHNKO LTD.
We are committed to providing safe and convenient delivery services to our customers in the UK. Below are details regarding our delivery methods, logistics partners, and estimated delivery times.
- Delivery Coverage
We currently provide delivery services primarily to addresses within the UK.
We select the appropriate logistics method based on the delivery address, the nature of the products, and service availability.
- Delivery Methods and Estimated Times
Delivery Method Logistics Partner Estimated Delivery Time
Standard Delivery Royal Mail 2–5 working days
Express Delivery Royal Mail / Evri 1–3 working days
The times listed above are estimates and do not include weekends or UK public holidays.
Actual delivery times may be affected by weather, traffic, peak logistics periods, public holidays, or other uncontrollable factors.
- Order Processing Time
Orders are typically processed and handed over to the logistics partner within 1–2 working days of payment confirmation.
Once processing is complete, we will arrange shipment according to your selected delivery method.
Please note that order processing time and logistics delivery time are separate periods.
- Shipment Tracking
If tracking service is available for your order, we will provide the relevant tracking information once the order has been dispatched.
You can use the tracking information provided by the logistics partner to check the delivery status of your package.
If you have not received your package after the estimated delivery time has passed, please contact us using the details below, and we will assist you in checking the status of your order.
- Delivery Address
Please ensure that the name, full delivery address, postcode, email address, and contact number you provide when placing your order are accurate.
Additional delivery charges may apply if delivery is delayed, returned, or requires re-delivery due to an incomplete or incorrect address provided by the customer.
- Delivery Delays
While we strive to meet estimated delivery times, delivery schedules may change due to the following circumstances:
Severe weather;
Traffic or logistics network delays;
UK public holidays;
Peak operational periods for logistics partners;
Inability to deliver to the provided address;
Other circumstances beyond our reasonable control.
In such cases, the actual delivery time may be extended.
- Damaged or Lost Packages
If the package you receive shows signs of significant damage, please contact us as soon as possible and provide your order details and relevant photos so that we can assist you. If you have not received your package after the estimated delivery time has passed, please contact us to check the shipment status.
- Shipping Costs
Shipping costs will be displayed on the checkout page based on the order details and the selected shipping method.
- Contact Us
Please contact us if you have any questions regarding shipping, tracking, or your order status.